What age do I need to be to ride a Rido?

You must be at least 18 years old to ride a Rido e-scooter or e-bike. You'll need to verify your age when creating an account in the app.

How do I find and unlock a Rido vehicle?

Open the Rido app, find a vehicle near you on the map, scan the QR code on the handlebar, and you're ready to ride. The app shows real-time availability and battery levels.

Do I need a driver's license?

For e-scooters: no license is required in most Spanish cities for speeds up to 25 km/h. For e-bikes: no license is required as they are classified as pedal-assist bicycles under Spanish law. Always check local regulations.

What happens if I damage a vehicle?

You are responsible for up to €2,000 in damage as outlined in our Terms of Service. We recommend riding carefully and parking responsibly. Our tandem detection system monitors for misuse.

Can I ride in bike lanes?

Yes! In Spain, e-scooters and e-bikes are permitted in bike lanes and on roads with speed limits up to 30 km/h. Always avoid sidewalks and pedestrian zones.

Where do I park when I'm done?

Park in designated areas shown in the app. These are typically bike rack zones or marked parking areas. Keep sidewalks clear for pedestrians and accessibility.

Do I need to wear a helmet?

We strongly recommend wearing a helmet for every ride. In many Spanish cities, helmets are legally required for e-scooter riders. We include a helmet with every scooter and offer helmet rewards in the app.

How much does it cost?

Pay As You Go: €1.00 unlock + €0.35 per minute. Rido Pass: Free unlock + €0.25 per minute. Day Pass: €14.99 for unlimited 24-hour rides. No minimum top-up, no hidden fees.

What is the Rido Pass?

The Rido Pass gives you free unlocks and a reduced per-minute rate of €0.25/min (instead of €0.35/min). It's perfect for frequent riders who want to save on every ride.

Can I get a refund for unused balance?

Yes! We offer free refunds of unused balance. No minimum top-up required, and you can request a refund at any time through the app. See our Terms of Service for details.

What if the battery dies during my ride?

Our app shows real-time battery levels so you can choose a fully charged vehicle. If a battery runs low during your ride, you can end it at any designated parking area — no extra charge.

Yes, every Rido ride includes basic insurance coverage. Our e-scooters and e-bikes are insured against third-party liability. For full details, see our Terms of Service.

Launching soon

E-Scooter & E-Bike Sharing in Cancelada

Rido is bringing shared, zero-emission e-scooters and e-bikes to Cancelada on the Costa del Sol. Join the waitlist today and be first to ride the moment we launch.

Cancelada, Costa del Sol E-Scooter E-Bike

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Where we're launching

Cancelada is one of five launch towns on the Costa del Sol. Explore the full coverage area below.

Rido in Cancelada — FAQ

Is Rido live in Cancelada yet?

Not yet — Rido is launching soon in Cancelada and across the Costa del Sol. Join the waitlist and we'll email you the moment the first vehicles hit the street.

Where will Rido operate in Cancelada?

Cancelada is one of Rido's five launch towns on the Costa del Sol, alongside Marbella, San Pedro de Alcántara, Estepona and El Paraíso. Exact riding and parking zones will be shown in the app when the service goes live.

How much will a ride in Cancelada cost?

Pay as you go: €1.00 to unlock plus €0.35/min. The Rido Pass gives you free unlocks at €0.25/min, and a €14.99 Day Pass covers unlimited rides for 24 hours. No minimum top-up, no hidden fees — exact pricing is shown before every ride.

Which vehicles will be available in Cancelada?

We plan to launch both shared e-scooters and e-bikes in Cancelada. The app will show real-time availability and battery levels.

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